Top Questions

1. How do I pay for my order?

When you’ve finished shopping, click the checkout icon to place your order. In the pop-up window, enter your payment details. The GaijinPot Store use Stripe to process payments.

2. How secure is payment?

Stripe is a secure, trusted payment platform used by many international storefronts. The GaijinPot Store doesn’t keep any of your credit card details on its servers, it merely uses Stripe as a gateway.

3. Do you ship internationally?

Yes, the GaijinPot Store ships internationally.

4. How much does it cost?

The GaijinPot Store shipping rates will vary depending on the shipping method used by the manufacturer, the package weight and distance to your destination. You can check EMS shipping rates for an estimate of the delivery costs to where you live.

5. Can I create my own gift set?

Not at the moment, but check back in the future as our inventory grows.

6. What’s your return policy?

We are unable to accept returns or offer exchanges for our unique packages. If you receive the wrong item or it arrives damaged, please contact us as soon as possible and we will refund or replace it as appropriate.

7. Can I change or cancel an order?

Changes and cancellations of orders are not available once the orders are shipped.

8. Shipping

All items purchased through GaijinPot Store are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

9. Prices

Prices do not include taxes, duties or shipping and may be changed without notice at any time. You agree to indemnify and hold GaijinPot Store harmless from any claims by any taxing authority arising out of your purchase of products through the services.

10. Dispute Resolution

These terms and your use of the services shall be governed by the substantive laws of Japan without reference to its choice or conflicts of law principles. All disputes arising between you and GaijinPot Store under these terms shall be subject to the exclusive jurisdiction of Tokyo District Court in Japan.

11. Acknowledgment of Foreign Exchange Risk

All charges and payments for products will be made in Japanese currency unless otherwise specified. Currency exchange settlements and foreign transaction fees are based on your agreement with your credit card, debit card or other payment method provider.